Privacy Policy

At Carbon Roam, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

We may collect information you provide directly to us, information collected automatically when you use our website, and information received from third-party services that help us operate our business.

Information You Provide

Depending on how you interact with Carbon Roam, we may collect information such as:

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• Name
• Email address
• Billing and shipping information
• Telephone number, when provided
• Order details and purchase history
• Information you provide when contacting customer support
• Information you submit through forms, reviews, surveys, or other website features
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Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method you choose, payment information may be collected and processed directly by the applicable payment processor. Carbon Roam does not generally store complete credit or debit card numbers on its own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

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• IP address
• Browser type and device information
• Operating system
• Pages viewed and interactions with our website
• Referring website or source
• Approximate location derived from technical information
• Date, time, and duration of website visits
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Cookies and Similar Technologies

Carbon Roam and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate our website and understand how visitors use it.

These technologies may be used to:

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• Keep the website functioning properly
• Remember preferences and shopping activity
• Understand website traffic and usage
• Measure advertising performance
• Provide relevant advertising and marketing
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Your browser or device may provide controls that allow you to manage or block certain cookies. Disabling some cookies may affect the functionality of portions of our website.

How We Use Your Information

We may use information collected through our website for purposes including:

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• Processing and fulfilling orders
• Providing shipping and delivery updates
• Processing returns, refunds, and exchanges
• Providing customer service and support
• Communicating with you about your orders and account
• Improving our products, website, and customer experience
• Detecting, investigating, and preventing fraud, abuse, and unauthorized activity
• Maintaining website security
• Measuring marketing and advertising performance
• Complying with applicable legal obligations
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How We Share Information

We may share information with trusted service providers and business partners when reasonably necessary to operate Carbon Roam and provide our services.

These parties may include:

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• E-commerce and website service providers
• Payment processors
• Shipping and fulfillment providers
• Customer support providers
• Analytics and technology providers
• Advertising and marketing partners
• Professional advisors and service providers
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We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate potential violations, prevent fraud, or protect the safety of our customers and others.

Third-Party Services

Our website may contain integrations, services, or links provided by third parties. These third parties may collect or process information according to their own privacy policies. Carbon Roam is not responsible for the privacy practices of independent third-party websites or services.

Marketing Communications

If you choose to receive marketing communications from us, we may send emails or other communications regarding products, promotions, updates, and other information that may be relevant to you.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication. Even if you opt out of marketing communications, we may still send transactional messages related to your orders or account.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal obligations.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the ability to:

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• Request access to certain personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information, subject to applicable exceptions
• Opt out of certain marketing communications
• Exercise other privacy rights provided by applicable state or federal law
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To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act and other applicable California privacy laws.

Depending on the circumstances, these rights may include:

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• The right to know or request information about certain categories of personal information collected or disclosed
• The right to request deletion of certain personal information
• The right to request correction of inaccurate personal information
• The right to opt out of certain forms of sale or sharing of personal information where applicable
• The right not to receive discriminatory treatment for exercising applicable privacy rights
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We do not knowingly sell personal information for monetary consideration in the ordinary course of operating Carbon Roam. Certain advertising or analytics technologies may nevertheless constitute "sharing" or other regulated processing under applicable privacy laws. Where required, applicable opt-out mechanisms will be provided.

Children's Privacy

Carbon Roam is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Do Not Track Signals

Some web browsers may offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all browser-based Do Not Track settings.

International Data Transfers

Depending on where you access our website and where our service providers operate, your personal information may be processed or stored in countries other than the country in which you reside. By using our website, you acknowledge that your information may be processed in jurisdictions with different data protection requirements, subject to applicable law.

Links to Other Websites

Our website may contain links to websites, applications, or services operated by third parties. We encourage you to review the privacy policies of those third parties before providing them with personal information. Carbon Roam does not control and is not responsible for the privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements. Any updated version will be made available through our website.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Carbon Roam Customer Support.

Carbon Roam
Customer Support
Email: ontact@carbonroam.com