Refund policy

Return & Refund Policy

At Carbon Roam, we want you to feel confident in your purchase. If your order isn't the right fit, you can request a return in accordance with the terms outlined below.

30-Day Return Policy

Carbon Roam offers a 30-day return window beginning on the date your order is delivered.

If you decide that your purchase isn't right for you, you may contact us within 30 days of delivery to request a return.

Returns must meet the eligibility requirements described in this policy. Items returned outside the applicable return period may not be eligible for a refund.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

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  • The footwear must be in unused and resalable condition.
  • Shoes may be tried on indoors to check sizing and fit, but they should not show signs of outdoor wear or use.
  • The footwear should be clean and free from dirt, mud, stains, damage, or excessive wear.
  • Original packaging should be included whenever reasonably possible.
  • Your return request must include your order number or other valid proof of purchase.
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If an item has been used beyond what is reasonably necessary to determine its size, fit, or condition, the item may not qualify for a full refund.

How to Request a Return

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  2. Contact Carbon Roam Customer Support at contact@carbonroam.com .
  3. Include your order number and the reason for your return.
  4. Our support team will review your request and provide the appropriate return instructions.
  5. Carefully package the item and follow the return instructions provided by our team.
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Please keep your shipping receipt and tracking information until your return has been fully processed.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, the cost of return shipping is generally the customer's responsibility.

If Carbon Roam determines that an item was damaged during delivery, defective, or incorrectly fulfilled, please contact us before returning the item. We may request photos or other information to help us review the issue and determine the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will review its condition and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund has been issued, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, when applicable, clear photos showing the item, packaging, shipping label, and the issue.

After reviewing the information provided, Carbon Roam may offer an appropriate resolution, which may include a replacement, return, refund, or another available remedy.

Size Exchanges

If you received the wrong size or need a different size, please contact us before sending your order back.

Size exchanges are subject to availability. If the requested size is unavailable, an eligible return may instead be processed for a refund.

Items Not Eligible for Return

Certain items may not qualify for a return or full refund, including:

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  • Items returned after the applicable 30-day return period.
  • Footwear showing substantial outdoor wear or use.
  • Items damaged as a result of misuse, improper care, modification, or avoidable damage.
  • Items that are excessively dirty, stained, or otherwise not in resalable condition.
  • Items returned without sufficient order information or without following the provided return instructions.
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Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make a reasonable effort to accommodate cancellation requests before an order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to be handled through the standard return process.

Sale & Promotional Items

Unless otherwise stated at the time of purchase, discounted and promotional items remain subject to the same return conditions described in this policy.

Refund Delays

If your approved refund has not appeared in your account, please first check your original payment method and contact your bank or card issuer, as processing times vary between financial institutions.

If you have completed these steps and still have not received your refund, please contact Carbon Roam Customer Support with your order information.

Our Commitment

Carbon Roam is committed to providing a straightforward and reliable customer experience. If you have a question about your order, return, exchange, or refund, our customer support team is available to help guide you through the process.

Contact Us

For questions regarding returns, refunds, exchanges, damaged orders, or other order-related matters, please contact Carbon Roam Customer Support.

Carbon Roam
Customer Support
Email: ontact@carbonroam.com