Shipping Policy

At Carbon Roam, we work to make every order experience straightforward, reliable, and transparent. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully received and the order information has been verified.

Processing times may vary depending on product availability, order volume, seasonal demand, promotions, holidays, and other operational circumstances.

Any processing or shipping timeframe presented on our website, product pages, checkout, advertisements, or other customer-facing materials is intended to accurately reflect our expected fulfillment capabilities at the time it is presented.

Shipping Times

When a specific shipping timeframe is stated during the purchase process, Carbon Roam maintains a reasonable basis for expecting that the order can be shipped within the stated timeframe.

If no specific shipment timeframe is stated, orders will generally be shipped within the period required by applicable law.

Shipping time refers to the time required for an order to be placed with the carrier after processing. Shipping time is different from the carrier's transit time and final delivery time.

Delivery Estimates

Delivery estimates may be provided at checkout or through other customer-facing materials when available. These estimates are based on information reasonably available to us and may be affected by circumstances outside Carbon Roam's control.

Delivery may be affected by factors including:

• ```
• Carrier delays
• Severe weather
• Holidays and peak shipping periods
• Transportation disruptions
• Incorrect or incomplete delivery information
• Customs or import processing, where applicable
• Unexpected operational or logistical disruptions
• ```

A delivery estimate does not guarantee that a carrier will deliver a package on a particular date unless expressly stated otherwise.

Shipping Charges

Applicable shipping charges and available shipping methods will be displayed during checkout before you complete your purchase. Shipping costs may vary depending on the destination, order, products purchased, and shipping method selected.

Tracking Information

When tracking information is available, it may be provided by email or through our order tracking system.

Tracking information may take some time to become active after a package has been handed to the carrier. Carrier tracking systems may also experience periods without new scans or updates.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your shipping information carefully before completing your purchase.

If you discover an error in your shipping information after placing an order, contact us as soon as possible at contact@carbonroam . We will make reasonable efforts to accommodate address changes before an order has been processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Shipping Delays

Carbon Roam makes reasonable efforts to ship orders within any timeframe stated at the time of purchase.

If we determine that an order cannot be shipped within the timeframe stated or otherwise required by applicable law, we will provide the customer with appropriate notice of the delay.

Where required by applicable law, the customer will be given the option to consent to the delayed shipment or cancel the order and receive a prompt refund for the applicable unshipped merchandise.

Any revised shipment timeframe provided to a customer will be based on information reasonably available to Carbon Roam at the time the revised timeframe is provided.

Lost or Delayed Packages

If your package appears to be delayed or has not arrived within the expected delivery window, please contact Carbon Roam Customer Support at contact@carbonroam.com .

We may review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

If tracking indicates that a package was delivered but you cannot locate it, we may ask you to verify the delivery location, check with household members, neighbors, building management, or others who may have accepted the package on your behalf.

Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, we may request your order number and clear photographs of the shipping package, packaging materials, and affected product.

We will review the information provided and determine the appropriate resolution in accordance with our applicable policies and consumer rights.

Incorrect or Missing Items

If you receive an item that differs from what you ordered or an item appears to be missing from your shipment, contact us at contact@carbonroam.com .

Please provide your order number and, when applicable, photographs of the products received and the packaging. We will review the issue and provide appropriate instructions.

International Shipping

If international shipping is available for a particular destination, shipping availability, costs, and applicable options will be presented during checkout when possible.

International shipments may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, such charges may be the responsibility of the recipient.

Multiple Shipments

Products from the same order may occasionally be shipped separately due to product availability, fulfillment requirements, or logistical considerations. If this occurs, separate tracking information may be provided.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible at contact@carbonroam.com

We will make reasonable efforts to accommodate cancellation or modification requests before an order enters processing or shipment. Once fulfillment has begun, changes or cancellations may no longer be possible. Any cancellation rights required by applicable law remain unaffected.

Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Nothing in this Shipping Policy is intended to limit any consumer right or remedy that cannot legally be waived under applicable federal or state law.

Circumstances Beyond Our Control

Certain events may affect transportation or delivery after an order has been shipped, including severe weather, natural disasters, transportation disruptions, carrier interruptions, government actions, and other circumstances outside our reasonable control. We will make reasonable efforts to communicate material disruptions when appropriate.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact Carbon Roam Customer Support.

Carbon Roam
Customer Support
Email: contact@carbonroam.com